Frequently Asked Questions


Our specialists carefully hand clean every gown with gentle chemicals that dissolve the different kinds of stains. Then your gown is rinsed in pure solvent until it is completely clean.

Your completely clean gown is carefully packed with acid-free tissue in a museum-quality wedding chest that is also completely acid-free. This protects your gown from the air and light that cause unprotected gowns to yellow.

Spills such as soda, wine and cake (many times caused by a guest and unnoticed by the bride) contain sugar and often dry without leaving a visible mark. Sugar is not dissolved during ordinary drycleaning and caramelizes over time into ugly brown stains. We take extra steps to be sure all stains, both seen and unseen, are removed.

The use of any solvent, no matter which kind, generates carbon emissions—even if only from the electricity needed for machinery. We asked to calculate the carbon emissions from your travel to and from our location to the cleaning and preservation process to the wedding chest itself. Our donations to offset the entire carbon footprint, and uses our donations to fund worldwide reforestation projects.

Our trademarked MuseumCare™ wedding chest is completely acid-free, not just pH neutral. Boxes that are only pH-neutral are not as safe for your gown. They can re-acidify because the neutralizer is water soluble and will dissolve over time. Never use ordinary boxes and tissue. They are heavily acidic and cause yellowing. In fact ordinary boxes and tissue can “scorch” gowns, which leaves dark brown streaks wherever the fabric touches the box.

No. Vacuum sealing can trap moisture and cause mildew. Also, the moisture and the electrostatic charge from the plastic combine to set wrinkles in the gown that no amount of pressing can remove.

Such things as a headpiece and veil, petticoat, gloves, garter, and handkerchief may be stored with your gown. There is an additional charge for storing the gown and veil separately. Shoes should not be stored with the gown because fumes from the leather and glue may cause damage.

100% international guarantee against caramelized sugar stains or yellowing of your gown.

The guarantee is not voided, but improper handling of the gown may cause damage. If your gown is handled excessively or soiled it should be cleaned and preserved again.